Frequently Asked Questions
Welcome to the Calenium FAQ page.
Here you’ll find answers to common questions about orders, delivery, returns, and customer support.
If you don’t see your question listed, feel free to contact us — our support team is always happy to assist.
1. How long does delivery take?
Estimated delivery timeframe:
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Processing: 1–2 business days
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Shipping: 6–8 business days
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Total estimate: 7–10 business days
For full shipping details, please visit our Shipping Policy.
2. Is shipping free?
Yes — we offer free delivery on all orders within United Kingdom.
Additional details are available in our Shipping Policy.
3. Where is your company based?
Calenium is an online store based in United Kingdom, providing carefully selected products and delivery across United Kingdom.
4. What should I do if my item arrives damaged?
If you receive a defective or damaged item, we will replace it free of charge. Please contact our support team and return the item within 30 days.
More information can be found in our Refund Policy.
5. Can I cancel my order?
Yes. Orders may be canceled within 24 hours of being placed.
To request a cancellation, please contact our support team as soon as possible.
6. What is your return policy?
We provide a straightforward return process designed to be simple for customers.
For full instructions, please review our Refund Policy.
7. When will my refund be issued?
After we receive and inspect your returned item, refunds are processed within up to 7 business days. Funds are returned using your original payment method.
For more information, see our Refund Policy.
8. Do your products come with a guarantee?
Yes. All products include a 30-day guarantee period.
Details are available in our Refund Policy.
9. How can I contact support?
You can reach us through our Contact page or email us directly at:
Our team will respond as soon as possible.
10. Do you ship internationally?
At this time, we deliver only within United Kingdom.
We may expand shipping availability in the future.
11. Do you have a physical store?
No — we operate exclusively online. This allows us to offer competitive pricing and a broader product selection.
12. Do you accept bulk or wholesale orders?
Yes, we do. Businesses or organizations interested in bulk purchases can contact our support team for customized assistance.
13. How do exchanges work?
If you would like to exchange an item for another size or model, please follow the instructions outlined in our Refund Policy.
14. How can I track my order?
You can check your shipment status anytime using the Track Order page. Simply enter your order number and email address to view updates.
Contact Information
Store Name: Calenium
Business Address: 162 Town Road, London, N9 0RR,United Kingdom
Operated By: MALINA LIMITED
Email: info@calenium.com
Phone: +4407888383177
Working hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+0)
Response Time: We aim to respond to all inquiries within 1–2 business days.